Welcome to ITD Machinery. We operate the website https://itdmachinery.com/ (the "Site"). We are committed to protecting your privacy and handling your data in an open and transparent manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or interact with us related to our products and services, including but not limited to industrial machinery, parts, and related equipment.
By using the Site, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect several types of information from and about users of our Site:
a) Personal Data
"Personal Data" means any information that can identify you as an individual or relate to an identifiable individual. We may collect:
- Contact Information: Name, company name, email address, telephone number, and physical address.
- Inquiry Information: Details of your inquiries, requests for quotes, or technical support requests.
- Communication Data: Records of your correspondence with us, including emails and chat logs.
- Technical and Usage Data: While this may not always be personal on its own, it can become so when linked to other data. This includes:
- IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site, products you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information.
b) Non-Personal Data
This is data that does not directly reveal your identity. We may aggregate or anonymise Personal Data so that it no longer identifies an individual. This data is used for analysis and improving our services.
3. How We Collect Your Information
- Directly From You: When you fill out a contact form, request a quote, subscribe to our newsletter, call us, or otherwise provide information directly.
- Automated Technologies: As you interact with our Site, we may automatically collect Technical Data about your equipment and browsing patterns. We collect this data using cookies, server logs, and similar technologies. Please see our Cookie Policy below for more details.
- Third Parties: We may receive data from analytics providers (such as Google Analytics), advertising networks, and search information providers.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Our Services: To respond to your inquiries, provide quotes, process orders, and deliver products and services.
- To Improve Our Site: To analyse website usage and trends, troubleshoot problems, and enhance the user experience and functionality of our Site.
- For Marketing and Communication: To send you information about new products, services, special offers, and news that we believe may be of interest to you, where you have consented to receive such communications. You can opt out of these communications at any time.
- For Customer Support: To provide you with technical support and respond to your questions.
- For Business Administration: To manage our business operations, for record-keeping, and to comply with our legal and regulatory obligations.
5. Legal Basis for Processing (For EEA/UK Users)
If you are from the European Economic Area (EEA) or the UK, our legal basis for collecting and using your Personal Data is:
- Performance of a Contract: When processing is necessary to fulfil a contract with you (e.g., to deliver machinery you purchased).
- Legitimate Interests: For our legitimate business interests, such as website administration, direct marketing, and fraud prevention, provided your interests and fundamental rights do not override those interests.
- Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g., sending marketing newsletters).
- Legal Obligation: Where we need to comply with a legal or regulatory obligation.
6. How We Share Your Information
We do not sell, trade, or rent your Personal Data to third parties. We may share your information in the following situations:
- Service Providers: We may share data with trusted third-party vendors who perform services for us, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are contractually bound to protect your data.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred.
- Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
7. Data Security
We have implemented appropriate technical and organisational security measures designed to protect the security of your Personal Data. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
8. International Data Transfers
Your Personal Data may be transferred to, and processed in, countries other than your own. We will ensure that such transfers are compliant with applicable data protection laws and that appropriate safeguards are in place, such as standard contractual clauses.
9. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your Personal Data:
- Access: The right to request copies of your Personal Data.
- Rectification: The right to request correction of inaccurate or incomplete data.
- Erasure ("Right to be Forgotten"): The right to request deletion of your Personal Data.
- Restrict Processing: The right to request that we suspend the processing of your Personal Data.
- Data Portability: The right to request a transfer of your data to another organisation.
- Object to Processing: The right to object to our processing of your Personal Data, particularly for direct marketing.
- Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us using the details provided in Section 12.
10. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Policy, including to fulfil legal, accounting, or reporting requirements. The retention period will depend on the nature of the data and the purpose for which it was collected.
11. Cookie Policy
What are cookies? Cookies are small text files stored on your device when you visit a website.
How we use cookies: We use cookies to:
- Understand how our Site is used and to improve performance.
- Remember your preferences and settings.
- Analyse traffic and user behaviour.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please get in touch with us at:
ITD Machinery
ITD Machinery & Equipment Limited.
Unit 1, Simpson Business Centre, Buxton Road, Hazel Grove, Stockport, Cheshire, SK7 6LZ, United Kingdom
Email:info@itdmachinery.com
Phone: +44 161 456 8400
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.